Privacy Policy

This Privacy Policy covers the treatment of personally identifiable information that is collected when you visit Hero K9 & Wellness Centre owned websites. This policy explains how data is collected, used, disclosed and personal information is safeguarded in connection with business in Canada. This policy does not apply to third-party advertisers or sponsors to whom you provide information. Hero K9 & Wellness Centre is committed to respecting your privacy. Your privacy is important. We want you to understand our practices with respect to collecting information from visitors to the Website, and the uses we make with that information.

DEFINITIONS
“The Site” refers to hero-k9wellness.com/
“Non-Personally Identifiable Information” refers to information that is not personally identifiable to you and is automatically collected during your visit.
“Personally Identifiable Information” refers to information that can identify an individual including name and email.

PERSONALLY IDENTIFIABLE INFORMATION
You can visit Hero K9 & Wellness Centre on the Internet without identifying who you are and without giving us personal information about yourself. In a few areas on the Site and through our telephone interactions with customers, we will ask you to provide personally identifiable information for multiple reasons. Personally identifiable information you may choose to provide are for such purposes as registering on the Hero K9 & Wellness Centre website, ordering products or services, providing your opinion in online surveys, subscribing to newsletters and special promotions, requesting information and requesting technical support. The types of personally identifiable information we may ask you will include name, address, phone number, email address, user ID’s and passwords, contact preferences and customer preference data. In addition, we may maintain records of your previous purchases and details of any enquiries or complaints made by you. You can be assured that Hero K9 & Wellness Centre will not sell, rent or distribute your Personally Identifiable Information to third parties or other organizations.

WHY WE COLLECT PERSONALLY IDENTIFIABLE INFORMATION
Hero K9 & Wellness Centre collects personally identifiable information for the purposes of providing products and services to you, to help us better communicate with you, to provide you with customer support services, to update you on current specials & promotions, and to conduct market/customer research initiatives. Your personally identifiable information is kept confidential and used to support your customer relationship with Hero K9 & Wellness Centre. For example, at times Hero K9 & Wellness Centre may inform you of new products or services, special promotional offers, and other information which may be of interest to you.

SITE SECURITY
When you provide us with any personally identifiable information – name, address, e-mail or credit card number – it’s done a secure server. We use one of the most advanced security systems – Secure Socket Layers (SSL) – which encrypts all of the confidential information you provide before sending it to our own server. Only when it reaches our servers is your information decrypted.

NON-PERSONAL INFORMATION: COOKIES & OTHER INTERNET TECHNOLOGIES
This Site uses “Cookies” to track visitors while they browse the Site. When someone visits the Site, our servers automatically collect non-personally identifiable information that allows the Website to communicate with the visitors computer. Non-personally identifiable information does not disclose Personally Identifiable information that would permit us to identify, or locate individual visitors. For example, the type of information we track pertains to the amount of visits to the Site, tracking which parts of the Site visitors select, time and date of the visit, internet browser types, and IP address and domain type identification. We use this information to help understand trends and patterns of visitors to the Site. Most non-personally identifiable information is collected using Cookies, web beacons and other internet technologies. A cookie is a data file which is sent by a website to a computers hard drive. Some Hero K9 & Wellness Centre web pages use cookies when you visit the Site, register for products, sign up for special promotions, request information and contact customer service. You have the choice whether or not to accept cookies by configuring your web browser options. If you decide not to accept cookies, some web pages may not display correctly. Some Hero K9 & Wellness Centre web pages use web beacons and other internet technologies to allow us to count the number of visits to those pages. Web beacons are electronic images that are sometimes called single pixel gifs. Usually web beacons work in conjunction with cookies. If you do not want to associate your visits to the Site with your cookie information, configure your browser to not accept cookies.

THIRD PARTY TRACKING TOOLS & LINKS TO THIRD PARTY WEBSITES
This Site makes use of Google Analytics to improve the performance and features of the Site. Information on how Google Analytics collects & processes data can be found here: https://www.google.com/policies/privacy/partners/
The Hero K9 & Wellness Centre Site may contain links to third party websites, or websites Hero K9 & Wellness Centre does not own or control. We cannot be responsible for their privacy policies and practices and we make no representations or warranties about the privacy practices of those Websites. The type of data you provide to these third party Websites are not covered by the Hero K9 & Wellness Centre Privacy Policy. We recommend that you check the privacy policy of other Websites and contact the operator if you have concerns or questions.

You can choose to opt out of the Google Analytics Advertising Features through Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI's consumer opt-out). Please go to https://tools.google.com/dlpage/gaoptout/ for more information.

CHOOSING TO RECEIVE MARKETING COMMUNICATIONS FROM HERO K9 & WELLNESS CENTRE 
If you do not wish to receive communication from Hero K9 & Wellness Centre (special offers, news on products and services, etc) you may choose to opt out from receiving this marketing at any time. Simply select the ‘unsubscribe’ link, or follow the instructions on how to be removed from the marketing communication subscription you have received.

PRIVACY POLICY REGARDING CHILDREN
If you are under the age of 13, do not provide any personally identifiable information to Hero K9 & Wellness Centre without the knowledge and permission of your parent or guardian. Hero K9 & Wellness Centre does not knowingly collect information from children under the age of 13 and no portion of the Site is structured to attract those under the age of 13. Hero K9 & Wellness Centre reserves the right to co-operate with the government officials and law enforcement agents in any investigation requiring information or reports about lawful and unlawful activities. We reserve the right at any time to collect, use or disclose any personally identifiable information to satisfy any law, regulation or government agency request.

CHANGES TO PRIVACY POLICY
Hero K9 & Wellness Centre reserves the right to modify this privacy statement at any time, so please review it frequently. If we make any significant changes in the way we use your personal information we will notify you by posting an announcement on our pages.